Customer Service Pro - Contact Form Attachments, Spam Blocking & Saved Quick Replies

Support threads are where orders are saved or lost

A customer with a damaged parcel needs to send you a photo. Your agent needs to send back a return label. And in between, a wave of contact-form spam buries both. Stock PrestaShop gives you none of that: no attachments in either direction, no blocklist, and no way to reuse the answer you have already typed forty times this month. Customer Service Pro adds all three.

Customers can attach files to the contact form

Turn on as many optional attachment fields as you need — one setting, any positive number — and an Add More Attachments control lets the customer add them up to your limit. Files are stored with the thread and sent along with the e-mail, so the photo of the damaged box is attached to the message that describes it instead of arriving separately, or not at all.

Your team can attach files to replies

The back-office customer service view gains an Attachment field on the reply box, so an agent can send a return label, an invoice, a spare-part diagram or a manual straight from the thread. No separate e-mail client, no losing the trail of what was actually sent to whom.

A spam list that actually removes the noise

Add any e-mail address to the spam list from the thread itself, and messages from it stop cluttering your customer service. The list is a real management screen, not a text box: search it, page through it, edit or remove single entries, select several and delete them together, or clear the whole thing. You can paste a batch of addresses (one per line or comma-separated), export the list as CSV for a backup, and pull a large set of known offenders straight from StopForumSpam with one click.

Saved quick replies for the questions you answer daily

"Where is my order?", "How do I return this?", "What is your warranty?" — write each answer once, give it a name like Tracking info, and insert it into a reply in one click. Agents stop retyping, and every customer gets the same wording.

It tells you what it is doing

A Dashboard KPI shows how many spam e-mails have been captured, so the spam list is not a black box — you can see the volume it is keeping out of your team's day.

Compatibility

PrestaShop 1.6, 1.7, 8 and 9, in nine languages: Dutch, English, French, German, Italian, Polish, Portuguese, Spanish and Turkish. The module works with both the legacy customer service template and PrestaShop's newer Twig-based thread view, and repairs its own template integration automatically after an update, so a version bump does not silently leave you without the attachment field.

Frequently asked questions

How many files can a customer attach?

As many as you allow — the number of attachment fields is a single setting, and the customer adds them with the "Add More Attachments" button up to that limit.

Where are the attachments kept?

With the message, and they are sent through the notification e-mail as well, so both you and the customer keep a copy in context.

Can my agents send a file back?

Yes. The reply box in the back office gains an attachment field, so return labels, invoices, diagrams and manuals go out from inside the thread.

How do I block a spammer?

Add their address to the spam list — you can do it directly from the message. You can also paste addresses in bulk, import a large known-offender list from StopForumSpam, and export your list as CSV.

Can I undo a block?

Yes. The spam list is fully manageable: search, edit, remove one entry, remove a selection, or clear it entirely.

What are predefined messages for?

The answers you send over and over. Save each one under a name and insert it into a reply in one click, so wording stays consistent and nobody retypes it.

Will it survive a PrestaShop update?

The module re-applies its template integration automatically when its version changes, and it supports both the legacy and the Twig customer service views.