Customer Service Pro images
Customer Service Pro
Price:
€49.99
No tax
The module adds to the customer service system useful features like spam prevention and multiple file attachments on the contact page and one file attachment admin responses.
Benefits for Merchants *
- Add unlimited optional file attachment fields to the contact page. File attachments are stored in the database and are sent through e-mail.
- Send file attachment to the customers using the backoffice customer service responses.
- Have a larger response text area on the customer service page.
- Add the customer email address to the spam list and get rid of spam emails.
- Use predefined order messages from the customer service response page as well.
Features *
- Easy to use and affordable.
- Multiple file attachment fields option is added on the contact page and a file attachment optiom for the customer service email responses on the admin side.
- Response text area gets larger.
- The sender email address can be added to the spam list and spam is prevented.
Benefits for customers
- Increases efficiency on after sale correspondence
- Increases productivity
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Reference87939
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EAN138691246287939
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CompatibilityPrestashop 1.5
Prestashop 1.6
Prestashop 1.7
Prestashop 8
Prestashop 9 -
Available Module TranslationsDutch
English
French
German
Italian
Polish
Portuguese
Spanish
Turkish -
Front-Office DemoYes
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Backoffice DemoYes
Compatibility
PS1.7
PS8
PS9
Translations
Dutch
English
French
German
Italian
Polish
Spanish
Turkish
Developer
MEG Venture
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| Version | 1.2.2 |
|---|---|
| Last updated | 2026-07-25 |
| Changelog | • [2026-07-23] Translate customer service module strings to Turkish for improved localization and user experience. • [2026-07-23] Populate translation files with complete translatable strings • [2026-07-23] Populate translation files with complete translatable strings • [2026-07-23] Populate translation files with complete translatable strings • [2026-07-23] Add translation files for FR, DE, PL, NL, TR, IT, ES (7 languages) • [2026-07-23] Populate translation files with complete translatable strings • [2026-07-23] Populate translation files with complete translatable strings • [2026-07-23] Populate translation files with complete translatable strings • [2026-07-12] fix: Improve request handling in legacy-rendered pages to prevent null attributes • [2026-07-12] fix: Update version to 1.2.2 and enhance message template deployment logic • [2026-07-11] fix: Update version to 1.2.1 and enhance attachment download link handling in message template • [2026-07-11] fix: Enhance debug information for file attachment handling and improve response structure • [2026-07-11] fix: Simplify file download URL generation and enhance debug information for customer threads • [2026-07-11] fix: Add temporary debug information for attachment injection in admin header • [2026-07-11] fix: Add temporary debug information for attachment injection in admin header • [2026-07-11] fix: Implement file download functionality and improve route handling for customer threads • [2026-07-11] fix: Refactor Symfony request handling for customer thread view • [2026-07-11] fix: Add support for multi-file attachments in customer thread view • [2026-07-11] fix: Enhance Symfony Twig template management and cleanup legacy files • [2026-07-06] fix: Update documentation links to point to the new URLs • [2026-07-06] Fix PS 8 customer thread ParseError from Smarty in Twig override path • [2026-07-05] Fix PS 8 first-install failure caused by admin controller in $controllers • [2026-07-05] Fix first-attempt install failure on missing keywords column • [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab`, `ps_hook`, and `ps_module` during file inclusion for upgraded shops • [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab`, `ps_hook`, and `ps_module` for upgraded shops • [2026-07-05] fix: Handle installation error gracefully by checking parent installation status • [2026-07-05] fix: Ensure `keywords` column exists in both `ps_tab` and `ps_hook` during installation for compatibility with PS 8.1.x • [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab` during installation for compatibility with PS 8.1.0 • [2026-07-05] refactor: Remove deprecated controller files and update database schema for compatibility with PS 8.1.0 • [2026-07-05] feat: Implement core overrides installation and uninstallation for customer message handling |
↻ Version history (2)
• [2026-07-12] fix: Improve request handling in legacy-rendered pages to prevent null attributes
• [2026-07-12] fix: Update version to 1.2.2 and enhance message template deployment logic
• [2026-07-11] fix: Update version to 1.2.1 and enhance attachment download link handling in message template
• [2026-07-11] fix: Enhance debug information for file attachment handling and improve response structure
• [2026-07-11] fix: Simplify file download URL generation and enhance debug information for customer threads
• [2026-07-11] fix: Add temporary debug information for attachment injection in admin header
• [2026-07-11] fix: Add temporary debug information for attachment injection in admin header
• [2026-07-11] fix: Implement file download functionality and improve route handling for customer threads
• [2026-07-11] fix: Refactor Symfony request handling for customer thread view
• [2026-07-11] fix: Add support for multi-file attachments in customer thread view
• [2026-07-11] fix: Enhance Symfony Twig template management and cleanup legacy files
• [2026-07-06] fix: Update documentation links to point to the new URLs
• [2026-07-06] Fix PS 8 customer thread ParseError from Smarty in Twig override path
• [2026-07-05] Fix PS 8 first-install failure caused by admin controller in $controllers
• [2026-07-05] Fix first-attempt install failure on missing keywords column
• [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab`, `ps_hook`, and `ps_module` during file inclusion for upgraded shops
• [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab`, `ps_hook`, and `ps_module` for upgraded shops
• [2026-07-05] fix: Handle installation error gracefully by checking parent installation status
• [2026-07-05] fix: Ensure `keywords` column exists in both `ps_tab` and `ps_hook` during installation for compatibility with PS 8.1.x
• [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab` during installation for compatibility with PS 8.1.0
• [2026-07-05] refactor: Remove deprecated controller files and update database schema for compatibility with PS 8.1.0
• [2026-07-05] feat: Implement core overrides installation and uninstallation for customer message handling
• [2026-07-05] feat: Suppress standard override installation to manage contact form overrides manually
• [2026-07-05] fix: downgrade module version to 1.2.0 and remove upgrade script for 1.2.1
• [2026-07-05] feat: Update module version to 1.2.1 and enhance ContactformOverride deployment with PHP 8.1 fixes
• [2026-07-05] Remove legacy contact form overrides and introduce a combined override for recaptcha_v3 and customerservicefile modules. The new implementation consolidates functionality into a single file, ensuring compatibility and reducing conflicts. Additionally, new resource files are created to manage access and caching effectively.
• [2026-06-28] feat: Register and uninstall AJAX tab for PS 9 compatibility
• [2026-06-28] feat: Enhance AJAX controller access and clear output buffer in initContent
• [2026-06-28] feat: Add AJAX controller for spam management and enhance JS configuration
• [2026-06-28] feat: Enhance AJAX handling for spam actions with fallback support
• [2026-07-12] fix: Update version to 1.2.2 and enhance message template deployment logic
• [2026-07-11] fix: Update version to 1.2.1 and enhance attachment download link handling in message template
• [2026-07-11] fix: Enhance debug information for file attachment handling and improve response structure
• [2026-07-11] fix: Simplify file download URL generation and enhance debug information for customer threads
• [2026-07-11] fix: Add temporary debug information for attachment injection in admin header
• [2026-07-11] fix: Add temporary debug information for attachment injection in admin header
• [2026-07-11] fix: Implement file download functionality and improve route handling for customer threads
• [2026-07-11] fix: Refactor Symfony request handling for customer thread view
• [2026-07-11] fix: Add support for multi-file attachments in customer thread view
• [2026-07-11] fix: Enhance Symfony Twig template management and cleanup legacy files
• [2026-07-06] fix: Update documentation links to point to the new URLs
• [2026-07-06] Fix PS 8 customer thread ParseError from Smarty in Twig override path
• [2026-07-05] Fix PS 8 first-install failure caused by admin controller in $controllers
• [2026-07-05] Fix first-attempt install failure on missing keywords column
• [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab`, `ps_hook`, and `ps_module` during file inclusion for upgraded shops
• [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab`, `ps_hook`, and `ps_module` for upgraded shops
• [2026-07-05] fix: Handle installation error gracefully by checking parent installation status
• [2026-07-05] fix: Ensure `keywords` column exists in both `ps_tab` and `ps_hook` during installation for compatibility with PS 8.1.x
• [2026-07-05] fix: Ensure `keywords` column exists in `ps_tab` during installation for compatibility with PS 8.1.0
• [2026-07-05] refactor: Remove deprecated controller files and update database schema for compatibility with PS 8.1.0
• [2026-07-05] feat: Implement core overrides installation and uninstallation for customer message handling
• [2026-07-05] feat: Suppress standard override installation to manage contact form overrides manually
• [2026-07-05] fix: downgrade module version to 1.2.0 and remove upgrade script for 1.2.1
• [2026-07-05] feat: Update module version to 1.2.1 and enhance ContactformOverride deployment with PHP 8.1 fixes
• [2026-07-05] Remove legacy contact form overrides and introduce a combined override for recaptcha_v3 and customerservicefile modules. The new implementation consolidates functionality into a single file, ensuring compatibility and reducing conflicts. Additionally, new resource files are created to manage access and caching effectively.
• [2026-06-28] feat: Register and uninstall AJAX tab for PS 9 compatibility
• [2026-06-28] feat: Enhance AJAX controller access and clear output buffer in initContent
• [2026-06-28] feat: Add AJAX controller for spam management and enhance JS configuration
• [2026-06-28] feat: Enhance AJAX handling for spam actions with fallback support
• [2026-06-28] feat: Register and uninstall AJAX tab for PS 9 compatibility
• [2026-06-28] feat: Enhance AJAX controller access and clear output buffer in initContent
• [2026-06-28] feat: Add AJAX controller for spam management and enhance JS configuration
• [2026-06-28] feat: Enhance AJAX handling for spam actions with fallback support
• [2026-06-28] feat: Add AJAX functionality for adding and removing spam emails
• [2026-06-28] feat: Replace native spam button with custom implementation to avoid duplication and enhance UI layout
• [2026-06-28] feat: Implement clear all spam functionality and enhance order message handling
• [2026-06-28] feat: Enhance reply form handling and predefined messages integration for better compatibility
• [2026-06-28] feat: Enhance spam management by detecting native spam buttons and conditionally injecting controls
• [2026-06-28] feat: Remove redundant validation from ip_address field in CustomerMessage class
• [2026-06-28] feat: Remove unnecessary validation for file_name and user_agent in CustomerMessage class
• [2026-06-28] feat: Refactor attachment handling in contact form to improve file upload logic and maintain theme structure
• [2026-06-28] feat: Refactor multi-file upload logic in contact form to enhance usability and maintain theme integrity
• [2026-06-28] feat: Add CustomerMessage override to widen file_name for multi-file attachment support
• [2026-06-28] feat: Enhance contact form with multi-file upload widget and improve reCAPTCHA handling
• [2026-06-28] feat: Implement AJAX pagination and search for spam list, enhance import functionality, and add multi-file upload widget
• [2026-06-28] feat: Register displayDashboardZoneOne hook and enhance manual email import instructions
• [2026-06-28] feat: Add displayDashboardZoneTwo hook and update dashboard rendering logic
• [2026-06-28] feat: Add manual email import functionality and update translation strings for improved user guidance
• [2026-06-28] feat: Enhance spam handling with email validation, add live search to spam list, and improve file attachment handling in contact form
• [2026-06-28] Add predefined messages management and enhance spam handling
• [2026-06-28] feat: Implement advanced customer service features
• [2026-06-23] Add new templates and helper files for customer threads and contact form
• [2026-06-21] Refactor contact form module: update copyright, enhance reCAPTCHA validation, and improve file attachment handling
• [2023-09-05] v1.1.4
• [2022-04-19] v1.0.0
• [2022-03-31] v1.0.0
• [2022-03-20] installation fix for the view.tpl
• [2022-03-20] v1.0.0
• [2022-03-20] Initial commit
• [2026-06-28] feat: Enhance AJAX controller access and clear output buffer in initContent
• [2026-06-28] feat: Add AJAX controller for spam management and enhance JS configuration
• [2026-06-28] feat: Enhance AJAX handling for spam actions with fallback support
• [2026-06-28] feat: Add AJAX functionality for adding and removing spam emails
• [2026-06-28] feat: Replace native spam button with custom implementation to avoid duplication and enhance UI layout
• [2026-06-28] feat: Implement clear all spam functionality and enhance order message handling
• [2026-06-28] feat: Enhance reply form handling and predefined messages integration for better compatibility
• [2026-06-28] feat: Enhance spam management by detecting native spam buttons and conditionally injecting controls
• [2026-06-28] feat: Remove redundant validation from ip_address field in CustomerMessage class
• [2026-06-28] feat: Remove unnecessary validation for file_name and user_agent in CustomerMessage class
• [2026-06-28] feat: Refactor attachment handling in contact form to improve file upload logic and maintain theme structure
• [2026-06-28] feat: Refactor multi-file upload logic in contact form to enhance usability and maintain theme integrity
• [2026-06-28] feat: Add CustomerMessage override to widen file_name for multi-file attachment support
• [2026-06-28] feat: Enhance contact form with multi-file upload widget and improve reCAPTCHA handling
• [2026-06-28] feat: Implement AJAX pagination and search for spam list, enhance import functionality, and add multi-file upload widget
• [2026-06-28] feat: Register displayDashboardZoneOne hook and enhance manual email import instructions
• [2026-06-28] feat: Add displayDashboardZoneTwo hook and update dashboard rendering logic
• [2026-06-28] feat: Add manual email import functionality and update translation strings for improved user guidance
• [2026-06-28] feat: Enhance spam handling with email validation, add live search to spam list, and improve file attachment handling in contact form
• [2026-06-28] Add predefined messages management and enhance spam handling
• [2026-06-28] feat: Implement advanced customer service features
• [2026-06-23] Add new templates and helper files for customer threads and contact form
• [2026-06-21] Refactor contact form module: update copyright, enhance reCAPTCHA validation, and improve file attachment handling
• [2023-09-05] v1.1.4
• [2022-04-19] v1.0.0
• [2022-03-31] v1.0.0
• [2022-03-20] installation fix for the view.tpl
• [2022-03-20] v1.0.0
• [2022-03-20] Initial commit
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